How to improve the management of a hospital waiting room
If there is one place where waiting times should be as short as possible, it is health centres. Unfortunately, the waiting time to be attended to is often very long. To solve this, the managers of these establishments can resort to certain tools and methods. Today, we tell you how to improve waiting times in a hospital.
How to improve waiting times in hospital waiting rooms
Long waiting times in a hospital cause patients a great deal of discomfort, making their experience in the hospital a negative one. To remedy this, there are a number of methods:
Manage your waiting times correctly
A queue management system is the ideal solution for the control of appointments in a hospital or health centre. Thanks to this feature, patients will have a number in order to be seen, helping to maintain an orderly and fluid queue. In addition, receptionists and hospital administrative staff will know who they are going to see and when, which therefore improves their productivity.
A manager tool like Book The City is perfect to implement in a healthcare facility. It is very easy to use, both for patients and employees, and provides additional statistics so that the hospital management knows where there may be areas for improvement in terms of customer service.
Efficient appointment management
Another problem that often increases waiting times in a hospital is the high demand for appointments. Managing them correctly will make hospital care run more smoothly. A booking system, which allows the patient to make an appointment without having to come to the centre, improves waiting times. However, it must be ensured that this service is 100% efficient and that users do not have any problems when it comes to scheduling their appointments.
Digital signage
Digital signage is nothing more than the screens that are installed in hospital waiting rooms to provide patients with information about how their appointment times are going. They can indicate the numbers of ongoing consultations, the time required for them and, in some cases, the amount of time that may be left for each patient to wait. This reduces the perception of waiting times and makes the experience less stressful.
Informative and explanatory content
Placing screens throughout the room giving health tips, fun facts, information about different diseases, etc. is a good way to entertain patients while they are waiting. This can help them feel that time is passing more quickly. Book The City’s queue manager allows you to implement this type of information, as well as any promotional content that you want to show to your users.
What are the benefits of improving waiting times in hospitals?
As you have seen, improving the management of hospital waiting rooms helps patients not only improve their perception of the facility, but also helps employees work more efficiently. These are the most important benefits of implementing these measures:
- Reduced waiting times
- Increased efficiency in managing appointments
- Reduced stress for patients
- Increased employee productivity
- More pleasant experience within the centre
- Increased customer satisfaction and loyalty
Book The City, the queue manager for your hospital
The way to improve hospital waiting times is to have the right tool. Book The City can offer much more than a shift manager to health centres. Its platform allows access to real-time statistics that help businesses to know which are the busiest stations and services, as well as the opportunity to include marketing campaigns or information on the screens that show the shifts attended.
Increase user satisfaction with Book The City!
